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Frequently Asked Questions

General information

Please make sure that you also read the FAQs of each individual house below.

WHY CHOOSE VILLA PUGLIA INSTEAD OF A TRADITIONAL HOTEL? WHAT WILL MAKE MY EXPERIENCE DIFFERENT?

WILL WE SHARE THE HOUSES WITH OTHER GUESTS?

I DO NOT WANT TO MAKE A RESERVATION YET, BUT I WOULD LIKE TO VISIT THE HOUSE. IS THIS POSSIBLE?

ARE ALL HOUSES CHILD-FRIENDLY?

DO YOU HAVE DISABILITY ACCESSIBLE ROOMS?

DO I NEED A CAR TO GO TO THE HOUSES?

WHAT IS INCLUDED IN THE PRICE?

DO YOU HAVE WI-FI SERVICE IN THE HOUSE?

DO YOU HAVE TELEVISION?

DO YOU ACCEPT ANIMALS?

ARE THERE ANY SERVICES WE MUST PAY EXTRA FOR?

CAN I HAVE OUTSIDE GUESTS OR HOST A PARTY?

IS SMOKING ALLOWED?

WHAT IS THE EASIEST WAY TO CONTACT A TEAM MEMBER?

Reservations & Cancellations

WHAT IS THE PROCESS WHEN BOOKING A HOUSE?

IS THERE A MINIMUM NIGHT STAY?

DO I NEED TO PAY A DAMAGE DEPOSIT FOR ANY POTENTIAL DAMAGE TO THE HOUSES?

CAN WE PAY UPON ARRIVAL?

HOW DO I KNOW THAT MY PAYMENT IS SECURE?

We use Stripe as our payment gateway. Stripe is certified at the highest industry standards and has obtained regulatory licenses around the world. You can find more information on the booking form.

CAN I CHANGE THE DETAILS ON MY INVOICE ONCE IT HAS BEEN ISSUED?

WHAT IS THE CANCELLATION AND REFUND POLICY?

WHY DO YOU NEED THE PASSPORT DATA AT THE TIME OF RESERVATION?

Check In & Check Out

HOW DO I CHECK IN?

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